Shipping Policy
Thank you for shopping with Ne’Orah Beauty! We strive to ensure that your order is handled promptly and with care. Below you’ll find details on our shipping process, delivery times, and costs.
Order Processing
- Processing Time: Orders are typically processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
- Order Confirmation: Once your order is processed, you’ll receive a confirmation email with details about your purchase.
Domestic Shipping (Within United States)
We offer the following shipping options for domestic orders within United States:
- Standard Shipping: Estimated delivery within 3–7 business days after order processing.
- Express Shipping: Estimated delivery within 1–3 business days after order processing.
Shipping costs are calculated at checkout based on your selected shipping method and delivery location.
International Shipping (Canada Only)
At this time, Ne’Orah Beauty offers international shipping exclusively to Canada.
- Estimated Delivery Time: Orders to Canada typically arrive within 7–14 business days after processing, though this may vary based on location and customs clearance.
- Shipping Fees: International shipping fees to Canada are calculated at checkout.
Customs and Import Duties: Canadian customers are responsible for any customs fees, duties, or import taxes that may apply to their order upon arrival. We recommend checking with your local customs office for additional information prior to placing your order.
Shipping Costs
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eros congue vehicula dapibus, ex sapien viverra nisl, ac ullamcorper lectus massa Shipping costs are determined based on the weight of your order, the shipping method selected, and the destination. You will see an estimated shipping cost during checkout. We occasionally offer free shipping promotions, which will be advertised on our website when available.
Tracking Your Order
Once your order has shipped, you’ll receive an email with a tracking number and link to track your package. Please allow up to 24 hours for tracking information to update. If you do not receive tracking information within the expected timeframe, please contact us at info@neorahbeauty.com.
Shipping Delays
While we strive to ensure prompt delivery, unforeseen delays with carriers or due to customs can occasionally occur. Ne’Orah Beauty is not responsible for delays beyond our control, but we will do our best to assist you if your shipment is delayed.
Missing or Lost Packages
If your order is marked as delivered but you cannot locate it:
- Check with neighbors or your property manager (for apartments).
- Contact the shipping carrier to confirm the delivery location.
If you are unable to locate the package after following these steps, please reach out to us within 7 days of the expected delivery date. While we cannot guarantee replacements, we will work with the carrier to assist in locating your package.
Incorrect Shipping Information
Please double-check your shipping address at checkout. Ne’Orah Beauty is not responsible for packages lost due to incorrect or incomplete addresses. If you notice an error in your shipping information after placing your order, contact us immediately at info@neorahbeauty.com.
Contact Us
For any questions or concerns regarding our Shipping Policy, please reach out to:
Ne’Orah Beauty
Email: info@neorahbeauty.com
Address: 7700 Broadway Street, Suite 104-1013, San Antonio, TX 78209