We understand that sometimes a product might not be the right fit. We accept returns on both opened and unopened skincare and haircare products if you’re not satisfied with your purchase.

To be eligible for a return:

• Return requests must be made within 30 days of receiving your order.
• The product should be returned in its original packaging (where possible).

Non-Returnable Items:

• Custom or personalized products (e.g., custom fragrance blends)
• Items marked as “final sale” or “clearance”

If you’re not satisfied with your purchase, please follow these steps:

1. Contact Us: Email us at [your email address] with your order number, reason for the return, and a brief description of your experience.
2. Return Approval: Once approved, we’ll provide instructions for returning the item(s).
3. Return Shipping: For general returns, customers are responsible for return shipping costs. However, if the item was damaged or incorrect, we’ll cover the shipping fees.

After we receive your return, we’ll inspect the item(s). Once approved, refunds will be processed as follows:

• Refunds will be issued to your original payment method within 5–10 business days.
• Partial refunds may be issued if the product is significantly used (e.g., more than half empty).

If the return does not meet the criteria (e.g., it was received outside the return period), we will notify you, and the item may be returned to you at your expense.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at info@neorahbeauty. Include photos of the item, and we’ll promptly arrange for a replacement or refund at no extra charge.

We do not currently offer direct exchanges. If you’d like to try a different product, please return the original item (following the steps above) and place a new order for the product of your choice.

Only regularly priced items are eligible for refunds. Items purchased on sale or during special promotions are considered final sale and are not eligible for return or refund.

If you haven’t received a refund after being notified of its approval, please check with your bank or credit card provider, as processing times vary. If there are further delays, feel free to contact us for assistance.

If you have any questions about our Refund Policy or need help with your return, please contact us at:

Ne’Orah Beauty
Email: info@neorahbeauty.com
Address: 7700 Broadway Street, Suite 104-1013, San Antonio, TX 78209